Queen's Hospital

Queen's Hospital 2024-04-26 Person 2 5 0

You have 2 CT scan rooms, due to unknown reasons; only one is used and that too bringing emergency patients in and the waiting time exceeds expectations. Cannot complain about emergency patients as they need treatment in emergency, but think about other patients. Very poor service at the outpatient CT area.

Improvements needed.

Queen's Hospital 2024-04-26 Person 5 5 0

Well informed

Nothing

Queen's Hospital 2024-04-26 Person 5 5 0

Very pleasant team , working well together in a busy environment. Staff at all levels were friendly and helpful.

N/A

Queen's Hospital 2024-04-26 Person 3 5 0

The Dr was great. He was competent and had a great bedside manner. The receptionist at the urgent treatment centre at KGH was rude and unprofessional. He, jumped to wrong conclusions, made wrongful accusations spoke in an inappropriate and unacceptable manner.

Make sure that public facing people, especially those facing patients, are courteous at all times and, above all, try to ascertain facts before jumping to conclusions. I did not go to the hospital to be wrongfully accused of jumping the queue and told in an impolite manner and with a raised voice to get to the back of the queue. I had a very painful and profusely bleeding dog bite which required surgery / treatment the next day at Broomsfield hospital. The one person ahead of me had beckoned me to the window as he filled a form. He subsequently argued with me and wasted time when I insisted that I did not want to carry on arguing and needed urgent medical attention. The Dr was brilliant when I eventually got to see him many hours later.

Queen's Hospital 2024-04-26 Person 5 5 0

The service was very good and no waiting time at all. Nurse was very good

None

Queen's Hospital 2024-04-26 Person 5 5 0

First class and efficient Bit of a wait at first but as usual very streamlined once in the clinic

The initial waiting room was very full with elderly people having to be away from their carers and having to have people give up their seats. Some people had to sit on the floor. So the main waiting room needs to be larger.

Queen's Hospital 2024-04-26 Person 4 5 0

Doctors and nurses was extremely helpful and supportive whilst I was in their care.

As a diabetic, I was told by the ambulance people not to take medication with me as the hospital has the medication but they did not have a fridge to place insulin neither did they have insulin. After being in there from 6pm (Saturday 20th April) I requested that I could have a sandwich and some insulin as I was due, I was told "we don't supply food only at lunch time" so they did not have insulin or food. I was offered a digestive biscuit which was full of sugar and a cup of coffee which did not taste nice. All I had from the time I got into hospital at 6pm the only I had to eat was a sandwich at noon the next day. I was not offered any medication or no other food until my wife and daughter came in at 6pm with insulin, medication and food. I was placed behind a door where the ambulance entrance is, I requested to move but I did not get moved, I then asked my daughter to call up to see if i could either get moved or could get given blankets and they gave me a sheet and a blanket but I was still very cold.

Queen's Hospital 2024-04-26 Person 5 5 0

All staff very friendly and professional

Probably shorter waiting time

Queen's Hospital 2024-04-26 Person 2 5 0

I waited 20+ hours in A/E, to think it was the A/E. I arrived 8pm, I was taken bloods at around 10pm, and from then on—it was dead waiting. Nurses and other staff were nice, there was just a lot of wasted time. There was a patient who came around 12mn, with relentless asking from staff, he was able to get a response from the doctor around 4am maybe to do a scan. If this was possible in 4 hours, how is it any different from other patients who have been waiting even longer? Do we need to pester nurses all the time to get the attention of doctors? Because amazingly, the doctor turns up eventually for that a relentless patient. It is not fair. I was seen by the doctor AROUND 9-10AM and would have to wait for a scan, which I perceived is not going to be a short wait. I think nurses, attendants, doctors should take into consideration how long patients are waiting, if I did not pester them at around 4pm to where is the scan, I would have waited for God knows how long. After telling them that I have been there since 8pm, at 4pm the next day, they were able to call porters, ultrasound, and shortly after, I was sent to ultrasound. What if I do not follow up? Do I just sit there and hope that they have a certain system that they follow? The staff from ultrasound asked me how long I was waiting in A/E and I said 20 hours, they were shocked and told me that how come they only got my request on that period of time? I was as shocked! So how are things managed? How can you feel that there is proper triage and prioritization of those that have been waiting for a long time. Yes, priority to those who are more ill, but it does not mean you have to push further behind those that have been waiting since night time. 20+ hours of waiting time, and it is called an A/E.

I asked about my current bloods, was given fluids around 4am. From 10pm-4am there was nothing, so much wasted time. If this is a norm in A/E (and really I do not think anyone gets seen by the doctor at this time, except maybe those who came at 1pm or something), then they should advise patients to go home for the meantime and rest. Waiting for that long, hoping that there will be something is just stressful, on top of not getting the proper rest and sleep. I think you should be realistic with your timelines with the patient. If you know how the waiting time works, advise them that “ hey, if you live nearby you, get some rest on your bed, because you will not be seen in the next 4hours”— i think that will be helpful, rather that all us looking at the staff and waiting (and hoping) that we will be the next one to be seen. It is frustrating enough being unwell, and to wait for nothing for the longest period of time. Prioritize everyone, not only those who pester or follow-up frequently, because when I came I hoped there was a proper system and I was prepared to wait, but 20+ hours?!? Seen by the doctor after 13+ hours??? It was okay if I was waiting, and there were some procedures being done in between. Came 8pm, bloods 10pm, nothing until fluids as 4am. Would it be helpful if some procedures can be done in between? So that by the time the doctors see you by daylight, something can be done, but no.. you wait another 8 hours to get a procedure done. If there was something in the scan, so do you wait another day?!? It is ridiculous. The waiting time should be allotted for certain procedures that patients need, by then, when they see the doctor, time spent in A/E would be lesser. I did not expect that the more you follow-up the quicker you get seen. It is just not fair.

Queen's Hospital 2024-04-26 Person 1 5 0

The consultant that I saw was not my usual consultant , he had to recheck most things. He gave me no hope about my future, suggesting the solution “lies with him above “ !!! He offered no constructive advice , dismissing most of what I asked. I have subsequently received an appointment in 6 months time, WHAT AM I SUPPOSED TO DO WHILST I AM WAITING , I AM A HEART FAILURE PATIENT.

Gave me an appointment with a more experienced and patient caring consultant.